Privacy Policy & Cookies

We understand that privacy and the security of your personal information and all data is extremely important. This policy sets out what we do with your information (which, for the avoidance of doubt, includes all of your data of any kind that we process) and what we do to keep it secure. It also explains where and how we collect your personal information, as well as your rights over any personal information we hold about you.

This policy applies to you if you use our products or services over the phone, online, through our mobile applications or otherwise by using any of our websites or interacting with us on social media (our 'E-Services'). This policy gives effect to our commitment to protect your personal information throughout our dealings in accordance with all data protection laws, including but not limited to the General Data Protection Regulation ('GDPR').
Who are we?
  1. WILDHEARTS OFFICE LIMITED (incorporated and registered in Scotland with company number SC290664 whose registered office is at 5A The Square, 95 Morrison Street, Glasgow, G5 8BE) ('WildHearts Office' or 'WHO'); and
  2. BANNER GROUP LIMITED (incorporated and registered in England and Wales with company number 05510758 whose registered office is at K House, Sheffield Business Park, Europa Link, Sheffield S9 1XU) ('Banner') have collaborated to provide a WildHearts Office branded contract stationery solution ('WildHearts Offering').
WildHearts Office and Banner carry on (separately and as contract partners under a separate agreement between them) the business of selling office supplies and related products and services.

WildHearts Office is a social enterprise (Social Enterprise UK registration number 6378) that uses its profits to fund and support the work of WILDHEARTS FOUNDATION LIMITED (a Scottish registered charity OSCR number SC037072 and company registered in Scotland limited by shares with the registration number SC290665 and whose registered office is at 5A The Square, 95 Morrison Street, Glasgow, G5 8BE) ('WildHearts Foundation' or 'WHF').

WildHearts Foundation and WildHearts Office operate under a donation agreement or series of donation agreements. The first of such donation agreements was entered into by WHO and WHF on 11 October 2014 and was superseded by a further donation agreement on 16 November 2017. Under WHF's constitution and charity law there has to be a revised donation agreement approximately every three (3) years and it is the intention of both WHF and WHO to renew on that time cycle basis, approximately every three (3) years.

Banner Group Ltd is one of the separate and distinct legal entities that make up the EVO Group of companies (The EVO Group). These include:

EVO Group presently includes (but is not limited to): How do we use your information?
The information and data we collect may be used to: We would like to send you information about products and services of ours and other companies in our group which may be of interest to you. Where you have consented to us doing so, we may do this through the post, by email, text message, online, using social media, push notifications via apps, or by any other electronic means. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of WHO, WHF or EVO Group. We won't send you marketing messages if you tell us not to but we will still need to send you occasional service-related messages. If you no longer wish to be contacted for marketing purposes, please inform us by emailing csd@wildheartsoffice.com

Who we might share your information with?
WildHearts & EVO Group Companies
We may share your personal information and data with other companies (WHO and/or WHF) and/or other EVO Group members from time to time so we can provide you with a high-quality service / access to all of our and EVO Group's business offerings.

Our service providers
We may pass your personal data to carefully selected partners (third parties) for the purpose of processing your enquiry or order. We work with partners, suppliers, and agencies so they can process your personal information on our behalf but only where they meet our standards on the processing of data and security. We only share information that allows them to provide their services to us or to facilitate them providing their services to you.

Other organisations and individuals
We may transfer your personal information or data to other organisations in certain scenarios. For example: International transfers of your information
From time to time we may transfer your personal information to our group companies, suppliers or service providers based outside of the European Economic Area ('EEA') for the purposes described in this privacy policy. If we do this your personal information will continue to be subject to one or more appropriate safeguards set out in the law. This might be the use of model contracts in a form approved by regulators, or having our suppliers sign up to an independent privacy scheme approved by regulators (like the US 'Privacy Shield' scheme).

Your rights
Access and correction of your personal information
You have the right to access the personal information that we hold about you in many circumstances. This is sometimes called a ?Subject Access Request?. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it to you or to them free of charge.

Before providing personal information to you or another person on your behalf, we may ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information.

If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.

Right to stop or limit our proecssing of your data
You have the right to object to us processing your personal information or data if we are not entitled to use it any more, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.

If you would like to exercise these rights, please contact us via one of the mechanisms set out below.

How long do we keep your information for?
We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Cookies
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The table below explains the cookies we use and why.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

The table below shows the cookies that are used on this website.

Cookie Name Cookie ID Type of Cookie Purpose of Cookie
Session and Domain Info JSESSIONID / ASPSESSIONID / CXTAUTHTOKEN / __MERCHANT Operational / Performance Session, login and domain cookies - set to check if a user is logged in and know which domain they are using.
Google Analytics _ga / _gid / __utma / __utmz Operational / Performance Google Analytics is Google's analytics tool that helps website and app owners understand how visitors engage with their properties. It may use a set of cookies to collect information and report website usage statistics without personally identifying individual visitors to Google. The main cookie used by Google Analytics is the '__ga' cookie.
How do i change my cookie settings?
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

Links to other websites
We sometimes provide you with links to other websites, but these websites are not under our control. Therefore, we will not be liable to you for any issues arising in connection with their use of your information, the website content or the services offered to you by these websites. We advise you to consult the privacy policy and terms and conditions on each website to see how each supplier may process your information.

Security
We take security measures to protect against unauthorised access, improper use, alteration, destruction or accidental loss of your personal information including: When we use third party organisations to process information on our behalf, we will select reliable third parties and processing will be subject to written agreements between ourselves and the third parties processing the data. These written agreements specify the rights and obligations of each party, and will provide that the third party has adequate security measures in place and will only process information on specific written instructions from us.

Contact Us
By Email
csd@wildheartsoffice.com

By Post*
Data Protection Officer,
Banner Group,
Newland house
Tuscany Park,
Normanton,
Wakefield,
WF6 2TZ;

and (2)
Data Protection Officer,
WildHearts Office / WildHearts Foundation,
5A The Square,
95 Morrison Street,
Glasgow,
G5 8BE

(*) - so that your request can be dealt with full, it is important that you send any communications to both Banner and WHO / WHF.

If you are not satisfied with the outcome we provide you also have the right to lodge a complaint with the UK regulator, the Information Commissioner. Please go to www.ico.org.uk/concerns to find out more.

Policy Change
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was most recently reviewed and updated in May 2018.

WILDHEARTS
5A The Square
95 Morrison Street
Glasgow
G5 8BE

Reg No: SC290664

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